Effective Date: [10/25/2024]

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from Bata Palali Sri Lanka. By placing an order on our website, you agree to the terms outlined below.

Delivery Areas and Shipping Restrictions

  • We offer island-wide delivery within Sri Lanka.
  • Additional charges may apply for deliveries to remote areas or based on order size, weight, and location.
  • Delivery services are subject to size limitations; we cannot deliver items larger than the accepted sizes allowed by our delivery partners.

Delivery Timeframes and Shipping Costs

  • Standard Delivery: Orders are typically delivered within 7-10 business days from dispatch.
  • Expedited or Same-Day Delivery: Not available.
  • Shipping Costs: Calculated based on order size, weight, and location and will be visible at checkout.

Packaging, Handling, and Order Tracking

  • All products are securely packaged with protective packaging to ensure safe delivery.
  • Handling Time: Please allow up to 7 business days for order processing before dispatch.
  • Order Tracking: Customers will receive tracking information via WhatsApp or SMS once the order is shipped.

Delivery Issues and Customer Responsibilities

  • Incorrect Address: If an incorrect address is provided, the customer bears the cost for redelivery.
  • Unavailable at Delivery: If the customer is unavailable at the time of delivery, the order may be rescheduled, subject to additional delivery charges borne by the customer.
  • Address Changes: Customers may change their delivery address before the order is handed over to the delivery company.

Lost, Delayed, or Damaged Shipments

  • Lost or Delayed Shipments: We are not liable for lost or delayed shipments caused by the delivery partner. However, we will assist customers with inquiries to the delivery service but cannot guarantee outcomes.
  • Damaged Products: We do not offer compensation for products damaged during delivery.

Customer Support for Shipping Inquiries

If you have any questions or concerns about your shipment, please contact us:

Our support team will assist you with any inquiries related to your order or delivery.

Final Disclaimer

By placing an order with Bata Palali Sri Lanka, you acknowledge and accept the terms of this Shipping Policy. We reserve the right to modify this policy at any time. Any changes will be communicated on this page with an updated effective date.